Customer rings
Your assistant picks up on the first ring with your business name and a warm greeting tuned to your trade.
Your own branded AI voice assistant answers customer calls 24/7, qualifies them, generates ballpark quotes during the conversation, and books site visits straight into your calendar.
Coral can build your quote while you chat. Your voice is processed by us for the duration of the call and isn't stored on this site.
Every trade gets its own assistant — different name, voice and knowledge base. Click a persona below to swap the demo above.
The flow is the same whether the call comes in at 9am or midnight — your assistant handles it the same way every time.
Your assistant picks up on the first ring with your business name and a warm greeting tuned to your trade.
Asks the right questions for your trade — job type, size, urgency, budget, postcode — naturally, in conversation.
Calculates a ballpark using your pricing rules, then offers a site-visit slot from your live calendar.
Within seconds you receive a full transcript, quote and booking — and the lead drops into your CRM ready to follow up.
Trade-specific knowledge, custom scripts, real-time pricing — built into every call.
Never misses a ring. Evenings, weekends, bank holidays — your assistant is always on shift.
Calculates ballpark quotes during the call using the same pricing rules as your web AI quoting tool.
Books site visits straight into your Google, Outlook or Calendly calendar — checks availability live.
Filters tyre-kickers automatically. Customers under budget or out of your area get politely declined.
Every call is transcribed and summarised, then dropped into your dashboard as a lead with the right status.
Urgent jobs (boiler down, leak, lockout) transfer straight to your mobile. Routine ones go to the CRM.
Handles interruptions, accents, slang and follow-up questions. Sounds like a real person, not a menu.
If a customer asks to speak to "a real person", the call transfers seamlessly with full context already captured.
See call volume, qualification rate, peak hours and most-asked questions in your dashboard.
This is a customer enquiry that came in at 22:14 on a Thursday — handled entirely by the assistant. The full job was booked before the call ended.
Out of office hours, this would normally have gone to voicemail. Most of those calls don't ring back.
Seven everyday scenarios — same trade business, same enquiry — with and without a voice assistant on the line.
Voicemail, missed calls, slow follow-ups
Always on, always qualifying
60% of voicemail-only enquiries never ring back — they tried the next plumber on Google instead.
Qualified, quoted and a site visit booked in 4 minutes. You get the brief on your phone before bed.
By the time you check messages at 6pm, they've booked someone else who answered.
Greeting + qualification + booking happen while you finish the job. Transcript on your phone after.
Customer with £500 budget for a £5,000 job. You drive across town to find out.
Budget mismatch flagged automatically. Suggests cheaper alternatives. No wasted trip.
Customer goes cold while waiting. Half don't reply to your follow-up email two days later.
Uses your own pricing rules. Sets realistic expectations before you even leave the depot.
Voicemail → callback → "I'll check my diary" → another callback. Customers lose patience.
Sees your real availability, offers two slots, books one — straight into your calendar.
Half the details lost. Wrong postcode. Customer rings back next week asking why you didn't show.
Every detail captured. Quote, site notes, customer preferences — auto-tagged and searchable.
Three days of missed work. Competitors gobble up the leads while you're with family.
Tuesday morning your inbox has 8 qualified leads, 3 booked visits and zero stress.
Average across A4T partners with the voice assistant active for 60+ days.
Across the trades using A4T voice assistants for 60+ days.
We take voice data seriously. Every call is processed transiently and only the final transcript and structured lead data is retained — never the raw audio.
The things trades ask most before going live with a voice assistant.
Yes — we always disclose at the start of the call ("you're speaking with our AI assistant"). Studies show transparency increases trust. And if they ask for a real person, the call transfers to your mobile with the conversation context already captured.
Calls automatically failover to your standard voicemail. As soon as the system's back up (typically minutes), missed calls are flagged in your dashboard with a "call back" task.
Yes — every script is customised during onboarding. You choose the assistant name, opener line, the questions it asks, what to do with urgent jobs (transfer vs book), and when to refuse work (out of area, too small, wrong trade).
Trained primarily on UK English including regional accents (Yorkshire, Geordie, Scouse, West Country, Glasgow). For trade-specific slang ("scim" for plastering, "rad" for radiator, etc.) we tune the vocabulary during your setup call.
Included as standard in the Full System and Premium plans — no per-minute call charges, no separate fee. Quote & Design plan customers can add the voice assistant as a £79/month upgrade.
You can set "office hours" so the assistant only picks up outside them — e.g. 6pm–8am Monday-Friday and all weekend. During office hours your normal phone rings as usual.
Book a free 30-minute demo and we'll set up a sandbox assistant for your trade — you can ring it from your mobile and put it through its paces.
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